Refund policy

Last updated: September 20, 2026

Every Court Crew Co item is made to order, printed with your chosen design in your chosen size and color. Because each order is made just for you, our policy works a little differently from a regular store. We want you happy with what arrives, and we will make it right when something goes wrong on our end.

Your 7-day window

You have 7 days from the date your order is delivered to contact us about a problem. This window is firm. After 7 days from delivery we are not able to accept claims, replacements or refunds.

What we will replace or refund

Misprinted or defective (for example a cracked, blurry or badly placed print, or a manufacturing flaw)
Damaged in shipping
Wrong (a different item, design, color or size than you ordered)

Send your order number and a clear photo of the problem through our contact page. If you received several items with the same issue, please show them all together in one photo or short video. We reply within 2 business days. If your claim is approved, we will send a free replacement or refund your order, whichever you prefer. You do not need to send the item back.

Small differences in color, print placement or fabric texture are normal in printed products and are not considered defects. Colors on your screen can look a little different from the finished item.

Size, fit and change of mind

Because every item is printed for you, we cannot accept returns or exchanges if the item was made correctly but you ordered the wrong size or color, or you changed your mind. Please check our size guide before you order. If you are between sizes, we suggest sizing up. Youth and adult items are separate products with separate size charts.

Cancelling or changing an order

Production starts quickly. You can cancel or change an order (size, color, address) only if you contact us within 12 hours of placing it. After that it has gone into production and cannot be changed.

Address mistakes

Please double-check your shipping address at checkout. If an order comes back to us because the address was wrong or incomplete, we can send it again once the new shipping cost is covered.

If your order has not arrived

If your order has not been delivered 30 days after the date you ordered (45 days for international orders), contact us within the following 7 days. We will look into it and either send a replacement or refund your order. Before you contact us, please check that the address on your order is correct and ask your local post office whether it is being held. After that 7-day period we cannot help with undelivered orders.

International orders

Import duties, customs fees and taxes charged in your country are not covered by us and cannot be refunded. Refusing or not collecting a package is not a reason for a refund.